Design experts on call

Our design pros work in our stores and are on call to help you with advice, recommendations, and any questions you have. Connect with them instantly via a live chat that can include photos and video. Think of them like a personal shopper, interior designer, and furniture expert all in one. All DWR Design Services are available to you at no charge, with no obligation to make a purchase.

Look for the Chat Icon

How it works

Experts on call — 1. Click on the chat icon

Look for the chat icon in the bottom righthand corner of any product page on our website (during business hours) and click on it to start a dialogue.

DWR Studio — 2. Connect with a design pro

You'll be connected with a design expert in our stores, not a remote customer service operator. Just type in any question you might have – about our products or decorating advice for your home.

DWR Studio AE — 3. Get answers right away

Our design experts can show you furniture and swatches in the store via live video or photos, and you can also share photos or video of your home with them. You can ask them any and all questions you have, get recommendations, or even set up time for a free, in-depth design consultation including room plans and renderings.

Meet a few of our DWR Design Experts

Design Expert — Annette

Austin Design Within Reach
“Many customers struggle with placement of furniture and tend to overcrowd the space with too many pieces. It’s important to measure the room, tape out the size of the pieces you’re considering, and we can come up with a plan before you jump into making any purchases.”

Design Expert — Juan Carlos

San Francisco Design Within Reach
“Having good flow is important in a room. It’s not enough to just like a sofa or a rug if it’s not going to work well for your needs and the room. I help my clients evaluate what works best for the way their family really lives.”

Design Expert — Jonn

Edina, MN Design Within Reach
“A common mistake I see is pushing all the furniture up against the walls. A large space then has vast open areas between seating. I like to float furniture to create a cozier feel. Proportion and scale are key! You don’t want too small a coffee table or it will look out of place; too large and it becomes an obstacle.”

Design Expert — Kat

Houston Design Within Reach
“The number one mistake I see is overcrowding. I encourage people to be more thoughtful about which pieces to keep, so that their favorite pieces become the focus, and don’t get lost in the mix.”

Design Expert — Gerald

NYC SoHo Design Within Reach
"Want to warm up a room? Add a rug. And always use a quality pad underneath. It will extend the life of your rug."

What can we do for you? —
Here’s just a sampling of the questions our design pros answer daily from customers:

Can I fit a sectional comfortably into my family room?

What coffee tables would work well with this sectional?

What size light fixture would be best over my rectangular 80-inch dining table?

There are so many choices for the Embody Chair – which fabric do you recommend that’s breathable and durable?

Look for the chat icon on the bottom right of our product pages.